Privacy Policy

Who we are?

Adequate Infosoft is a reputed IT solution and development Company in India that can help you define your brand and increase your products/or services demand through a customer-centric and data-driven approach for two decades.
We provides this Privacy Policy to inform users of our website at https://www.adequateinfosoft.com/ (including all subdomains, the “Website”) and our software-as-a-service platform (the “Service”) of our policies and procedures regarding the collection, use and disclosure of personal data and other information. This Privacy Policy explains what data we collect when you use the Website and/or the Service, why we collect the data, how it is used and your rights and choices.

While providing our Service, we may collect information about our customers’ Users on behalf of our customers. Our use of information on behalf of our customers is governed by our agreement with the applicable customer and the customer’s own privacy policies. We cannot control and are not responsible for the privacy policies or privacy practices of our customers or any other third parties.

By using or accessing the Website or the Service and providing us with your Personal Data, you are accepting the practices described in this Privacy Policy, and you are consenting to our processing of your data as set forth in this Privacy Policy now and as amended by us (for information on how we may change our Privacy Policy, please read the “Privacy Policy Changes” section below). If you have any questions or comments about this Privacy Policy or our use of your Personal Data, please contact us.

Information We Collect And How We Use It Collection of Information

We have collected the following categories of information from our users within the last twelve (12) months:
Identifiers, including name, email address, phone number, IP address and cookie identifiers,
Certain financial-related information, including credit card number and billing and shipping address,
Protected classification information, such as age and gender,
Commercial information, including purchasing history of our business customer’s employees and representatives who use our Service,
Internet or other similar network activity, such as browsing history,
information on your interaction with our Website, browser type, and referring site,
Location data, and
Professional or employment related data with respect to our job applicants and our business customer’s employees and representatives who use our Service, such as professional title.
Categories of Sources

We obtain the personal information of our users from the following categories of sources:

I. Personal Data That You Provide To Us

When you interact with the Website or the Service, Adequate Infosoft may gather information that, alone or in combination with other information, could be used to identify you (“Personal Data”), as described below. If you are an EU data subject, please see the “EU Data Subject” section below for information on your rights in relation to the Personal Data we hold about you.

II. Automatically Collected Information

Like most hosted service operators, Adequate Infosoft collects information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site and the date and time of each visitor request and stores it in log files. Adequate Infosoft also collects Internet Protocol (“IP”) addresses, which can be used to identify the location from which your computer is connecting to the Website, for providing the Service and for support purposes.

Adequate Infosoft also collects statistics about the behavior of visitors to the Website and the Service through cookies and similar technologies. We also allow some others to use cookies as described in the “Cookies” section below. Adequate Infosoft’s purpose in collecting such information is to better understand how Adequate Infosoft’s visitors use the Website and the Service and to improve your access to and use of the Website and the Service.

Use of such automatically collected information is necessary for the performance of the contract between you and us, to the extent we process information that is needed for providing the Service and for support purposes, or is in our legitimate interest in understanding how the Service is being used by you and enhancing your experience on our Website and on the Service.

III. Information We Process On Behalf Of Our Customers

In providing the Service to our customers, we process on behalf of customers certain information that may include Personal Data, relating to customers’ employees, contractors or other users (“Users”) they transmit or otherwise submit to our Service. While our customers or Users decide what data to submit, this information typically includes email address and information relating to test results.

Adequate Infosoft collects, aggregates, and stores metrics and data relating to, generated by, provided in connection with, or derived from customers’ use of the Service (“Usage Data”) in order to provide, maintain, support, enhance, develop and improve the Service and Adequate Infosoft’s service offerings. Adequate Infosoft will not disclose individual metric or usage data other than in an aggregated and de-identified form. For EU data subjects, this use of your Personal Data is necessary for our legitimate interests in understanding how the Service is being used by you and to improve your experience on it.

Data Retention

We will retain Personal Data that our customers provide to us through the Service for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We will retain Personal Data that we process on behalf of our customers for the duration set forth in the applicable customer contract or as otherwise instructed by the customer.

Bulletin Boards/Chat Rooms

If you submit a post or participate in a discussion on a bulletin board or chat room on the Website or the Service, you should be aware that any Personal Data you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the Personal Data you choose to submit in these forums.

Disclosure Of Personal Data

In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose:

We share personal information for a business purpose with various categories of third parties. Adequate Infosoft discloses Personal Data only to those of its employees, contractors, and service providers that (1) need to know that data in order to perform certain services and functions on Adequate Infosoft’s behalf and (2) have agreed to data protection and confidentiality obligations requiring to protect data. Third-party service providers include: (i) providers of payment processing, customer support services and hosting (which support us in the provision of the Service and maintenance of the Website), (ii) web analytics service providers (which help us collect statistics and other information, including through cookies, about the behavior of users of the Website and the Service - for more details, please see the “Use of cookies” section below); (iii) marketing and sales automation tools that allow us to manage marketing and sales processes; (iv) phone and chat communication tools that allow us to communicate with prospects and customers; (v) integration tools that allow us to capture data in one platform and send it to another; (vi) survey and poll tools that allows us to capture information about our Service or Website; and (vii) event and meeting platforms that allow us to host and manage virtual and in-person events. Pursuant to our instructions, these parties may access, process or store Personal Data in the course of performing their duties to us and only as necessary to provide the services we request.

Adequate Infosoft may also disclose Personal Data when required to do so by law, such as to comply with a subpoena, bankruptcy proceedings, or similar legal process, or in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, or when Adequate Infosoft believes in good faith that disclosure is reasonably necessary to protect the property or rights of Adequate Infosoft, third parties, or the public at large.

Adequate Infosoft may disclose Personal Data in connection with a merger, acquisition, or sale of all or a portion of its assets (a “Corporate Transaction”). If Adequate Infosoft is involved in a Corporate Transaction, you will be notified either via email and/or a prominent notice through the Service of any change in ownership or uses of your Personal Data, as well as any choices you may have regarding your Personal Data or we will require any such buyer to agree to treat your Personal Data in accordance with this Privacy Policy.

In the preceding twelve (12) months, we have not sold our users’ personal information.

Access and Deletion Requests

You may contact us as indicated under the “Contact Us” section below and request that we provide you with a copy of your personal information or that we delete your personal information that we maintain on our systems. We will respond to your request within a reasonable timeframe. If you are an EU data subject or California resident, see your additional rights below.

Rights of Certain California Residents

The California Consumer Privacy Act (CCPA) provides certain California residents with the additional rights listed below. The CCPA temporarily exempts from these CCPA rights certain personal information reflecting a written or verbal business-to-business communication or transaction as well as data about Adequate Infosoft’s employees, job applicants, contractors, controlling owners, directors, officers and medical staff (if any) in their capacities as such individuals at Adequate Infosoft.

Right to Access. You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

The categories of personal information we collected about you,
The categories of sources for the personal information we collected about you,
Our business or commercial purpose for collecting that personal information,
The categories of third parties with whom we share that personal information, and
The specific pieces of personal information we collected about you (which will also allow you to exercise your data portability right).
Data Portability Right. You have the right to request that we provide you with access to the information above (under Right to Access) in a readily usable format that allows you to transmit (i.e., port) the information to another entity without hindrance. If you make a request under your right to request access, you will receive access to your information in a readily usable format.

Right to Delete. You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. You must contact the applicable business customers directly to delete your information that they have in their systems.

We may deny your deletion request or not delete some of your personal information, if retaining the information is necessary for us or our service provider(s) to:

Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
We may also limit our deletion to the extent permitted by applicable law.
Exercising Your Rights. To exercise your rights, please contact us as follows:
Email us at contact@adequate Infosoft.com and provide the following information:
Full name and email address associated with your use of our Service, and Your specific request (e.g., right to access, right to portability, or right to delete).
Submit your request via our web form on our Contact Us page (located at https://Adequate Infosoft.com/contact/) and provide the following information:
Full name and email address associated with your use of our Service, and Your specific request (e.g., right to access, right to portability, or right to delete).
We will attempt to respond to a consumer request for access or deletion within 45 days of receiving that request. If we require more time, we will inform you of the reason and extension period in writing.
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period.
Non-Discrimination. We will not discriminate against you for exercising any of your rights under the CCPA. Unless permitted by the CCPA, we will not:
Deny you goods or services,
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties,
Provide you a different level or quality of goods or services, or
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information's value to Adequate Infosoft and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time. We currently do not provide any financial incentives.

EU Data Subjects

You may exercise your rights by contacting us as indicated under the “Contact Us” section below.

Legitimate Interest. “Legitimate interests” means the interests of Adequate Infosoft in conducting and managing our organization. For example, we have a legitimate interest in processing your Personal Data to analyze how the Website and the Service are being used by you, and to ensure network and information security, as described in this Privacy Policy. When we process your Personal Data for our legitimate interests, we make sure to consider and balance any potential impact on you, and your rights under data protection laws. Our legitimate interests do not automatically override your interests. We will not use your Personal Data for activities where our interests are overridden by the impact on you, unless we have your consent or those activities are otherwise required or permitted to by law. You have the right to object to processing that is based on our legitimate interests. For more information on your rights, please see “Your Rights” section above.

International Data Transfers from Europe

Your personal information may be transferred to Adequate Infosoft and its service providers in countries other than the country in which you are resident, including in the United States, and other locations where we have offices or employees. These countries may have data protection laws that are different from the laws of your country and may not provide the same level of protection as your country.

Model Clauses

If you are located in the European Economic Area, the UK or Switzerland, we will protect your personal information when it is transferred outside of your jurisdiction by (a) processing it in a territory that provides an adequate level of protection based on its data protection laws; or (b) implementing appropriate safeguards to protect your personal information, such as relying on the European standard contractual clauses. Adequate Infosoft currently relies on these European standard contractual clauses (“Model Clauses”) for data transfers.

Privacy Shield Notice

As of July 16, 2020, the European Court of Justice issued a judgement declaring Privacy Shield invalid. Adequate Infosoft now relies on other transfer mechanisms, such as the Model Clauses described above, for the cross-border transfer of data.

Adequate Infosoft complies with the EU-U.S. and Swiss-U.S. Privacy Shield frameworks (“Frameworks”) as set forth by the U.S. Department of Commerce regarding the processing of personal data transferred from the EU and Switzerland to the U.S., respectively (for these purposes, reference to the EU also includes the European Economic Area countries of Iceland, Liechtenstein and Norway). Adequate Infosoft has certified that it adheres to the Privacy Shield Principles (described below). If there is any conflict between the policies in this Privacy Policy, the EU or Swiss Privacy Shield Principles and the Model Clauses discussed above, the Model Clauses control and then the Privacy Shield Principles control. To learn more about the Frameworks and to view our certification page, please visit https://www.privacyshield.gov/.

Prior to the invalidation of Privacy Shield, we relied on our Privacy Shield certification to transfer Personal Data and other information that we receive from the EU and Switzerland to Adequate Infosoft in the U.S. As noted above, we currently rely on the Model Clauses.

We process this data in accordance with the Privacy Shield Principles of Notice and Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, Recourse, Enforcement and Liability (“Privacy Shield Principles”), as described below.

Notice And Choice

This Privacy Policy provides notice of the Personal Data collected and transferred under the Privacy Shield and the choice that you have with respect to such Personal Data. It also provides information about other Privacy Shield Principles that are set forth below. When we process Personal Data collected through the Service on behalf of our customers, the customer will be responsible for providing appropriate notice and choice to its Users, as the customer controls the Personal Data it has submitted to our Service. Except as required or permitted by applicable law, we honor all customers’ requests from their Users to limit use or disclosure of Users’ Personal Data.

Accountability for Onward Transfers

We may be accountable for the Personal Data we receive under the Privacy Shield that we may transfer to third-party service providers (as described in the “Disclosure of Personal Data” section above) if they process Personal Data in a manner inconsistent with the Privacy Shield Principles and we are responsible if they do so and for the harm caused.

Security

We maintain security measures to protect Personal Data as described in the “Security” section of this Privacy Policy.

Data Integrity and Purpose Limitation

We will take reasonable steps to ensure that Personal Data is reliable for its intended use, and that it is accurate, complete and current for as long as long as we retain it. We will keep your Personal Data only for as long as is reasonably necessary for the purposes described in this Privacy Policy, or for the duration required by law or our customer agreement, whichever is the longer.

Access

You have certain rights to access, correct, amend, or delete Personal Data where it is inaccurate, or has been processed in violation of the Privacy Shield Principles. When we process Personal Data on behalf of our customers, the customer will be responsible to respond to requests for exercising your rights. We honor all customers’ requests from their Users to access, correct, amend, or delete Personal Data.

Recourse, Enforcement, Liability

In compliance with the EU-US and Swiss-US Privacy Shield Principles, Adequate Infosoft commits to resolve complaints about your privacy and our collection or use of your Personal Data. European Union or Swiss individuals with inquiries or complaints regarding this privacy policy should first contact Adequate Infosoft as follows:

Email: contact@adequate Infosoft.com
Phone: +91-120-12345
ADEQUATE INFOSOFT PVT LTD, 2611, 6th Floor, Tower A, The Corenthum, Sector 62, Noida, Uttar Pradesh - 201301 NCR (Near New Delhi)
Attention: Privacy

Adequate Infosoft has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

If your complaint is not resolved through these channels, under certain conditions a binding arbitration option may be available before a Privacy Shield Panel. For additional information, please visit:
https://www.privacyshield.gov/article?id=ANNEX-I-introduction.

Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Adequate Infosoft at:

privacy@adequate Infosoft.com

Adequate Infosoft has further committed to cooperate with the panel established by the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved Privacy Shield complaints concerning human resources data transferred from Switzerland in the context of the employment relationship.

We are subject to the investigatory and enforcement powers of the Federal Trade Commission with respect to Personal Data received or transferred pursuant to the Frameworks.

Cookies

We and our partners use cookies or similar technologies to optimize the functionality of the Website, help us understand how the Website is used and provide you with interest-based advertising based upon a user’s browsing activities and interests. For more information about the cookies and similar technologies used on our Website, please refer to our Cookie Policy and Security page.

Links to Other Websites

This Privacy Policy applies only to the Website and the Service and not to any third-party sites or hosted services you may find or access through our Website. If you submit Personal Data to any of those sites or services, your information will be governed by their privacy policies. We encourage you to carefully read the privacy policy of any site you visit or a hosted service you use.

Social Media Widgets

The Website and the Service may include social media features, such as the Twitter button, and widgets, such as the Share this button or interactive mini-programs. These features may collect your IP address, which page you are visiting on the Website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on the Website or the Service. Your interactions with these features are governed by the privacy policy of the company providing it.

Do Not Track

Currently, various browsers - including Internet Explorer, Firefox, and Safari - offer a “do not track” or “DNT'' option that relies on technology known as a DNT header, which sends a signal to the websites visited by the user about the user’s browsers DNT preference setting. Adequate Infosoft does not currently commit to responding to browser’s DNT preference across its Sites and Services, because no common industry standard for DNT has been adopted by industry groups, technology companies or regulators, including no consistent standard of interpreting user intent. Adequate Infosoft takes privacy and choices regarding privacy seriously and will make efforts to continue to monitor the development around DNT browser technology and the implementation of a standard for DNT.

Security

We take precautions to ensure the security of your Personal Data. We follow generally accepted standards to protect the Personal Data submitted to us, both during transmission and once we receive it. When you enter your login information on the Service, all information to and from the service is encrypted using Transport Layer Security (TLS). For more information on our data security policies, please check here.

That said, like any hosted service provider, we cannot guarantee that unauthorized third parties or unauthorized personnel will not gain access to your Personal Data despite our efforts. You should note that in using the Website and the Service, your information will travel through third-party infrastructures which are not under our control.

We cannot protect, nor does this Privacy Policy apply to, any information that you transmit to other users of the Website or the Service. You should never transmit personal or identifying information to other users.

If you have any questions about security on the Website or the Service, you can contact us.

Privacy Policy Changes

Although most changes are likely to be minor, Adequate Infosoft may change its Privacy Policy from time to time, and inAdequate Infosoft’s sole discretion. If we make any material changes to this Privacy Policy, we will either notify you by email (sent to the email address specified in your account) or by means of a notice on the Website and/or within the Service prior to the change becoming effective, or as otherwise required by the applicable law. We encourage you to periodically review the Website for the latest information on our privacy practices. Your continued use of the Website and the Service after any change in this Privacy Policy takes effect will constitute your acceptance of such change.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

ADEQUATE INFOSOFT PVT LTD,
2611, 6th Floor, Tower A, The Corenthum, Sector 62,
Noida, Uttar Pradesh - 201301 NCR (Near New Delhi)
Phone: +91-120-12345
Email: contact@adequateinfosoft.com